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29/04/2020

Shipping

Packages are delivered by GLS Parcel Service. The delivery usually takes 7-14 business days once the payment has been received, however, this period may be extended in rare cases.

We pack our products with great care! The products are protected by multiple wrapping layers in a 3 layers thick cardboard box. We have not received any complaints about damaged deliveries so far, and we are doing everything we can to make sure we will never have such feedback.

To ensure your satisfaction, we have 3 types of guarantee for you:

  1. 30 DAY MONEY BACK GUARANTEE. Within 30 days after you got the package, you can change your mind any time! If you are not satisfied with our product, just send the package back to us, and we will refund you 100%!

  2. LIFETIME WARRANTY. We offer life-long warranty for our products (framesets and bikes) as long as you register them on the warranty and registration page within 48 hours after receiving your package: https://www.pelsobrevet.com/support/warranty/

  3. PERFECT PRODUCT GUARANTEE. Something unfortunate happened to your package? Don’t worry, we got your back! Send back the package to us, and we repair or change your product free of charge.

    Shipping for Frame set fees: 65 EUR to EU countries, 150 EUR to non-EU countries.
    Shipping for Complete bike fees: 150 EUR to EU countries, 300 EUR to non-EU countries.